To obtain a challenging and rewarding position where I can continue to expand my knowledge and to enhance my professional abilities to succeed in the upcoming future.

June 13 – Present                                Xchange Telecom                            Brooklyn, NY

Provisioner

§       Programming VOIP Phones, Routers and Modems.

§       Provisioning Meta setups.

§       Routing numbers.

§       Account Setups.

March 10 – June 13                            Xchange Telecom                             Brooklyn, NY

Level1 Technical Support Agent

§       Answered diverted phone calls and assisted customer with opening trouble tickets and issues they were experiencing.

§       Troubleshooting with customers to find solution to network issues.

§       Provided DSL Support such as troubleshooting and setups.

October 2009 – March 2010              Business Advanced Now                  Brooklyn, NY

Personal Assistant

§       Answered diverse phone lines, Incoming E-mails, and Faxes.

§       Verified, compiled, and typed application information for filling purposes

§       Interviewed & Trained new employees according to company work system.

§       Delivered professional customer service to all customers & merchants.

Feb 2008 – Sep 2009                       Maxsip Corporation                         New York, NY

Customer Service/ Technical Support

§       Delivered professional customer service to all new and existing customers providing them with information for Programming and Account Setup.

§       Data Entry in Company System such as logs of Client communication and technology support tickets.

§       Responsible for critical support functionality, porting of numbers, Troubleshooting VOIP, and Network Errors.

§       Worked closely with managers and supervisors to achieve daily goals and meet important deadlines.

June 2003 -  June 2004      Salvation Army                          Brooklyn, NY

Personal Assistant/ Mentor

§       Answered phone lines, retrieved and replied incoming E-mail, and Faxes.

§       Worked in Organizing Workshops for children, and outdoor activities.

§       Archived files and Data Entry

June 2002 –  June 2003              NYC College of Technology                 New York, NY

Office Assistant                            Summer Youth Program

§       Engaged in all aspect of helping the department staff with filing and correcting Applications.

§       Answered phone lines and directed calls.

§       Meeting and greeting of appointments or walk-in clients.

§       Organized and disbursed mail to all company employees.

§       Performed general office duties

Bilingual in Spanish and English, Web, Word, Excel, Power Point, Outlook, Sales Force CRM System, Photoshop, Dreamweaver, Flash, Illustrator, Computer Literate and Typing.

VOIP, DSL, Troubleshooting, Telecommunications, Networking, Computer Hardware, SIP, Meta, DMS, and Programming.

2004 – 2007                     Art Institute of Philadelphia                        Philadelphia, PA

Interactive Media Design

§       120 college credits

REFERENCES FURNISHED UPON REQUEST